FREQUENTLY ASKED QUESTIONS
Still wondering if our services are the right choice for you? Check out the answers to some of our clients’ most common questions below. We’ve tried covering a variety of topics, but if there’s still something you’d like to learn more about, please don’t hesitate to get in touch. We’d be happy to hear from you.
DO YOU PROVIDE AN EMERGENCY CALL-OUT SERVICE?
If it's 'Summer Branch Drop' or as a result of high winds and storms, it can be worrying when faced with a large, fallen tree, potentially posing a risk to life and property. We advise that you keep well clear of the tree and contact an AA approved contractor right away. We will attend the site quickly in order to firstly make the area safe and then commence with the clear up and removal.
I DON'T LIVE AT THE PROPERTY, IT'S A HOLIDAY HOME, DOES SOMEONE NEED TO BE THERE TO MEET YOU?
We'll initially converse with you either over the telephone or by email, whichever you prefer. We'll have a thorough discussion about your requirements and confirm when we will be visiting the premises, (we can video call with you during our visit). Following our site assessment we'll be in contact with you to discuss our findings which will be supported with a written quotation.
HOW IS BAY TREE SERVICES DIFFERENT FROM ITS COMPETITORS?
When an Arboricultural organisation has 'Approved Status' with the Arboricultural Association, (AA), you can be guaranteed that they will demonstrate the ability and desire to work to best practice, possess higher levels of knowledge and skill, and have ambition to promote and raise the professional standards of the industry.
These companies may be slightly more costly to use than those who aren't AA accredited, but we think professionalism and safety considerations are paramount in what is a very high risk industry.
We have been accredited as Approved Contractors by the Arboricultural Association since 2014.
HOW ARE YOU CONTRIBUTING TO CONSERVATION?
We think that it is extremely important that certain trees and areas are protected, although there are occasions when trees do need to be felled, due to being either diseased, dying or by posing a threat to life or property.
We are proud supporters of The Woodland Trust, who last year were able to spend £50 million of raised funds on protecting native woods and trees, restoring ancient woodland, creating woods and places rich in trees and generating further funds in order to continue with their works.
You can read more about their brilliant actions here